Returns & Refunds

RETURNS & REFUNDS

We hope you are completely satisfied with your Open Eye purchase. If for any reason you wish to return an item, you may request a return within 14 days of receiving your order.

RETURN CONDITIONS

To ensure your return can be processed correctly, items should be returned in their original condition:

Unworn and unwashed
Free from stains, damage or noticeable odours
With the original tags attached
Carefully packaged for return

You are welcome to try on your item as you would in a store. Items that show signs of wear or use beyond what is necessary to assess the product may be subject to a reduction in refund value.

HOW TO RETURN

Initiate your return through our online return function within 14 days of receiving your order.

Once your return has been registered, you will receive further return instructions.

After registering your return, you have 14 days to send the item back to us.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as Open Eye cannot be held responsible for return parcels lost in transit.

REFUNDS

Once your return has been received and inspected, your refund will be processed within 5 business days using the original payment method.

If you return your entire order, the original standard delivery costs will also be refunded. Additional costs for express or upgraded delivery are not refundable.

For partial returns, the original delivery costs are not refunded.

Please note that it may take additional time for your bank or payment provider to process the refund.

DAMAGED OR INCORRECT ITEMS

Every Open Eye order is carefully prepared before shipment.

In the unlikely event that you receive an incorrect or damaged item, please contact our customer service as soon as possible. We will arrange an appropriate solution at no additional cost to you.